Returns & Refunds

Last updated: August 28, 2026

14-Day Return Requests

Eligible unused and unopened items may be submitted for return within 14 days after delivery. Contact us before sending anything back. Items returned without authorization may not be accepted.

Eligibility

To be eligible, an item must be unused, unaltered, and in its original sealed packaging. For hygiene reasons, opened, worn, applied, or altered nail products are not returnable unless faulty. Customized and final-sale items are also ineligible unless damaged, incorrect, or applicable law requires otherwise.

Damaged, Incorrect, or Missing Items

Email qile6653@gmail.com within 48 hours after delivery if your order is damaged, incorrect, or missing an item. Include your order number, a description of the issue, and clear photos of the item and packaging. Keep all packaging until the request is reviewed.

Return Shipping

Customers are responsible for return-shipping costs for eligible preference-based returns. If we confirm that an item was damaged, defective, or incorrect, we will provide the appropriate resolution and cover reasonable return costs when a return is required.

Refunds

Approved refunds are sent to the original payment method after the returned item is received and inspected. Original shipping charges are not refundable unless the order was damaged, defective, incorrect, or applicable law requires otherwise. Your payment provider may need additional time to post the refund.

Order Changes and Cancellations

Email us as soon as possible if you need to change or cancel an order. We cannot guarantee changes after fulfillment has begun.

This policy does not limit rights that cannot be excluded under applicable consumer law.